You just lost your biller. Emergency RCM rescue playbook.
Losing your biller (resignation, illness, termination) creates a 30-90 day cash flow risk that compounds daily. This page covers the immediate triage + the 48-hour rescue path.
Hour 1-24: claim submission continuity
Confirm someone has system access to submit pending claims. If no one does, get IT to grant temporary access. File no-touch claims to keep the cash flow moving. Don't try to work denials yet. focus on submission.
Day 1-7: pending denial inventory
Pull your denial reports for the last 90 days. Identify what's actionable (appealable, fixable) vs what's lost (timely filing exceeded). Prioritize highest-dollar appealable denials.
Day 7-30: temporary RCM coverage
Three options: hire interim contractor (slow + expensive), shift internal staff (risky + uneven), engage interim RCM partner. Interim partners typically deploy within 5-10 days + bridge the gap until permanent staffing or transition to permanent outsourcing.
Day 30-90: decision point
By day 30 you have data on what your operation actually needs. Decide: rehire internal, hire RCM director, or outsource permanently. The right answer depends on volume, specialty, and growth trajectory.
Free emergency RCM rescue consultation
Pick up the phone. ASP-RCM senior partners do same-day calls for emergency RCM situations. 30 minutes. We assess what's at stake + recommend the right immediate move + can deploy interim coverage within 5-10 days if needed.
Don't wait. Get a senior partner on this.
ASP-RCM senior partners do same-day consultations on operational distress situations. 30 minutes. No SDR triage. Diagnostic conversation. You leave with a plan whether or not you engage us further.