Practice Management leaders report their biggest challenges with appointments are no-shows and appointment availability
Scheduling Patients challenges are a clinic-wide concern, affecting every administrative staff member, especially with long waiting list, verification of benefits with accurate out of pocket information and any prior authorization mandates.
The most important factor for efficient scheduling patients begins with analyzing the needs of the patient intake process, ASP-RCM process on patient intake & appointment scheduling services
Scheduling patient appointments using the Practice EMR management system helps in a seamless pre-registration process
Ensuring that the capturing patient’s demographics for Verification of Benefits and any mandate authorization requirements
Review Clinic’s EMR and update the schedule based on the Provider availability
Establish seamless governance with Providers and patients through the broadcast messaging system
Appraising patients on any changes on their schedule and receiving confirmation
Sending automated reminders on their schedules to the Physicians and patient
Key components that ASP-RCM leverage for an efficient scheduling listed below
Leveraging the use of appointment scheduling process and tool
Execute and implement an appointment reminder system to reduce the no shows
Establish a patient waiting list to fill no-shows or cancellations by sending mass text messages to patients
Use broadcast messages for any unavoidable circumstances, to saves your staff time on calls to update your patient on potential delays and possible rescheduling.
Analyze data to spot anomalies, trends, and prospects to identify gaps that might impact blocks and workflow issues in your scheduling process
Leverage a referral appointments tool, which automatically sends a message to the referred patients about their schedule, which saves your staff time instead of phone call