Job Category: Sr. Manager – Day

Exp: 10 – 11 Yrs

Requirement: 1

Job Location: Chennai

Job Description:

• Managing client communication
• Coordination between day and night shift operations
• Identify issues/challenges in the process and fix the root cause
• Replicate best practices across the organization
• Manage critical escalations from the client
• Liaison for the client for the day to day activities
• Working closely with the manager in resolving complexities in the process
• Work closely with the client on managing client satisfaction
• Deliver excellence in client services role